SECUENZIA

SELECTED WORK

Real workflows. Rebuilt into dependable systems.

Three anonymized examples of client work across legal intake, revenue operations and shared-inbox automation. Client identities and commercially sensitive details are withheld; the operational work is real.

ANONYMIZED CLIENT WORK / 01

Boutique law firm

New enquiry to lawyer review

The operational problem

Each new matter triggered the same administrative sequence: read the first email, ask basic questions, request documents, create the client record, chase missing information, schedule a consultation and prepare the file for a lawyer.

What we rebuilt

  1. 01Categorized incoming enquiries by matter type and extracted the relevant information.
  2. 02Identified omissions, sent the appropriate intake questions and collected supporting documents.
  3. 03Created the matter, followed up on missing items and prepared a structured review pack with the original sources.

Outcome

Lawyers stopped opening partially prepared enquiries. They entered the process when the matter was sufficiently complete and ready for professional review.

Typical project scope

€6,000–€10,000

ANONYMIZED CLIENT WORK / 02

Professional services firm

Lead intake and qualification

The operational problem

Enquiries arrived through email, website forms, referrals and LinkedIn. Response time, CRM entry, qualification and follow-up depended on who happened to see each lead.

What we rebuilt

  1. 01Captured and standardized every enquiry, then identified the requested service.
  2. 02Enriched contacts where appropriate, created or updated the CRM record and assigned ownership.
  3. 03Triggered the correct acknowledgement, follow-up and booking flow while routing unusual or low-confidence enquiries to a person.

Outcome

The inbox-based process became a controlled sales workflow in which every enquiry had an owner, status, next action and follow-up.

Typical project scope

€4,000–€7,000

ANONYMIZED CLIENT WORK / 03

B2B company

Shared inbox automation

The operational problem

A shared operations inbox received requests about orders, invoices, documents, account changes, scheduling and support. Employees read every message and manually initiated the corresponding internal process.

What we rebuilt

  1. 01Categorized incoming messages and extracted the operational details.
  2. 02Matched the relevant customer or transaction and started straightforward workflows automatically.
  3. 03Routed cancellations, disputes and unusual account changes to the right employee with the relevant context already prepared.

Outcome

The inbox stopped acting as an informal task manager. Requests became structured work items with clear routing, ownership and status.

Typical project scope

€7,000–€10,000+

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